Critically, a level of customer service that few organisations achieve is now possible. A system of alerts to email and/or mobile phones will automatically warn you when an event occurs in real time which could delay or prevent delivery of an order. You manage the event and tell the customer of the problem before it happens. Because everyone uses the same information, quicker time to invoicing coupled with greater levels of accuracy, mean a reduction in wasted time and unnecessary paperwork.

The end benefit to your customer is clear - access to real time workflow data, which in turn enables them to make better, more informed decisions because they have better control and visibility. And while your customers appreciate the ability to track orders and performance online, you spend much less time on the telephone - 80% less according to some CarrierNetOnline users.