In many instances the first a company knows that it has a problem is when the customer phones up to complain. This is the worst kind of customer service. If I buy a book for a fiver from Amazon I trigger a high level of customer service and information with an audit trial from the point of order to delivery and if necessary painless and seamless return. Why don’t companies offer similar service levels for orders worth many thousand times more than my book? The technology exists today.
Denis O'Sullivan,
CEODenis has several decades of practical experience in logistics, including heading up international shipping industry companies, time with IBM and logistics and supply chain consulting. He is particularly pleased about blogging regularly because it takes him back to his early career in journalism.
Akilen Pandian,
Technical DirectorAkilen is technical director at Deltion and leads the team which designs and develops CarrierNet. He is dedicated to making sure that we also take advantage of the latest web technology to ensure that users and their supply chain partners always stay ahead of their competitors.
Mark Leavy,
Sales DirectorMark is Sales Director at Deltion. He has worked for many years in Supply Chains. His experience includes time with JDA and Manugistics, logistics manager at a major UK company and most recently experience in the telematics industry. This wide experience, working with many global blue chip companies in their supply chain, has convinced Mark of the importance of visibility and collaboration in the Supply Chain.
Awards
CarrierNet Wins Major European Award for Best Supply Chain e-business Solution
CarrierNet wins Institute of Transport Management award for the Best Web-based Transport Management Solution 2007