What is Software as a Service (SaaS)?
SaaS is software available over the web. There is no capital expenditure involved because the service is web based, payment is made on a pay-as-you-use transaction basis, and users do not have to invest in software licences or hardware. There is no on-going maintenance charge or need to increase in-house IT support resources and costs. SaaS has only recently been applied to freight and logistics movements.

Is my data safe on the web?
CarrierNetOnline uses the most secure web application tools (Oracle Application Server and Database) to ensure that your data is safe. Moreover, your data is backed up on a regular basis and you benefit from high performance bandwidth and failover systems which only the biggest corporations can afford.

What makes CarrierNetOnline different from other web systems?
Many web applications for the logistics industry are shallow systems which handle order entry and POD. CarrierNetOnline is a rich logistics software service which incorporates order entry, resource assignment, routing and scheduling, sub-contractor management, carrier selection, scanning and billing. It also employs and benefits from the most sophisticated web application tools available.

Will my customers benefit from CarrierNetOnline?
By providing customers with visibility of order progress and access to track and trace capability, combined with advance notice of potential delivery problems, companies can genuinely delight customers with high service levels.

Is the service scaleable?
The whole platform and the underlying technology are designed for immense scalability which can be achieved by the use of multi-core processors, multiple processors, multiple servers, or servers hosted at multiple sites in almost any combination that is appropriate for a specific application. The core platform has been extensively stress tested at IBM’s research labs at Hursley.

What management information is available?
CarrierNetOnline addresses head-on the problem of visibility, control and long term management of logistics service providers and sub contractors. The Decision Support reports include the ability to determine key performance indicators (KPIs) for both in-house and contracted operations, and to monitor and compare them. This allows you to identify best performance benchmarks to drive continuous improvement.

How does CarrierNetOnline help my transport planners?
CarrierNetOnline provides the facility for automatic or assisted routing and scheduling of your orders, and also allows you to make last minute changes to a route or schedule if there is a change in requirements. You can also set parameters which determine the choice of carrier for certain orders. This carrier selection can be based on order size, urgency, delivery zone, cost or customer prefence.

Will CarrierNetOnline help me if I outsource my transport?
CarrierNetOnline is designed for operations with own fleet, contracted out operations or sub-contractors. Standard or customised KPIs will ensure that the total operation is carefully monitored and best practice - whatever the source - can be applied as a bench mark to the total operation. Because multi-depot capability is standard, you can utilise resources across depots.